Before contacting us, click here to visit our Service Status page and see if there's any activity or maintenance that may be affecting your transaction.
For 24/7 assistance, visit the Help Center
The Help Center is your #1 destination for assistance with your account and transactions. There, you can:
Read articles to troubleshoot your concern
Submit a ticket
Chat with a live agent
Check the status of our services
Log in to Maya
Go to your Profile
Tap ‘Get help’
On the Help Center, tap ‘Chat with us’
Choose a topic
When asked if the article was helpful, tap ‘No’
Tap ‘Raise a ticket’ or ‘Chat with an agent’
If you submitted a ticket on the Help Center, you can expect an email response from Maya Support ([email protected]) within 2 working days.
For over-the-phone assistance, call our hotline
Our hotline is available daily from 8 AM to 7 PM. However, you can call us after hours for emergency assistance, i.e., your phone has been stolen or lost, or if you suspect any unauthorized transactions using your account.
For Maya app concerns
+632 8845 7788
1800 1084 57788 toll-free
For Maya Center concerns
+632 8845 7777
1800 1084 57777 toll-free using PLDT
Never share your password, OTP, card number, or card CVV with anyone, even our representatives.
To help us assist you more efficiently, prepare documents or evidence related to your concern, such as:
Screenshots of the issue
Prior messages and communications with our support team
Transaction receipts and/or confirmation messages
The reference ID or ticket number assigned to your concern
If you lost your Maya Card, block it immediately on the app before contacting us. Go to ‘Cards,’ select your card, and tap ‘Block this card.’
If your concern involves external parties (other financial institutions, merchants, etc.) or requires a detailed investigation (fraud, transaction disputes, etc.), we'll provide you with a preliminary timeline and update you every step of the way.
