Before contacting us
Here are some things you can do first
Check for any related advisories
On the app
Tap the Messages icon on the upper right of the screen, select 'Updates,' and choose 'Advisory'
Browse our Help Center for answers
Click 'Help & Support' at the top of the site
For a more guided experience, go to your Profile on the app and select 'Chat with us'
Didn’t find what you were looking for?
Here's how you can contact us directly
Prepare information related to your concern
- Screenshots of the issue you encountered
- Prior messages and communications with our support team
- Other supporting documents or evidence
- Transactions details, such as receipts and confirmation messages
- A reference ID or ticket number assigned to your concern
Contact us via call or email
|For payments, bills, and other wallet concerns
|For banking and loan concerns
|For Maya Center concerns
|+632 8845 7788 1800 1084 57788 toll-free *788 for free using Smart
|+632 8845 7777 1800 1084 57777 toll-free using PLDT 15177 for free using Smart, Sun, and TNT
We will never ask for your password, OTP, card number, or CVV. We will also never charge any fees to assist you in any way.
Please expect a response within 2 banking days and a resolution or the appropriate next steps within 10 calendar days. We'll provide a case number to help you track your concern.
Please expect a response within 2 working days and a resolution or the appropriate next steps within 10 calendar days. We'll provide a case number to help you track your concern.
If we're unable to address your concern after the first call, our commitment is to provide you with a resolution within 10 calendar days.
If your concern involves external parties (other financial institutions, merchants, etc.) or requires detailed investigation (fraud, transaction disputes, etc.), we'll provide you with an initial timeline and update you every step of the way.
Maya Philippines, Inc. and Maya Bank, Inc. are regulated by the Bangko Sentral ng Pilipinas. Here's how you can contact them:
Direct Line(02) 5306 2584 or
(02) 8707 7087
Trunk Line(02) 8708 7701