We value and respect your privacy so it's only right that you know exactly what information about you is collected when you bank with us. We only collect what is necessary for us to provide our services to you. The term “Personal Data” refers to any personal data that can be used to identify you as an individual.
Who you are
Depending on which product, service, or program you are participating in, we may collect a range of personal information from you subject to the specific purpose declared in our independent privacy notices available strategically in our data collection touchpoints:
We may also collect the following information for the protection of your account as part of our risk management, fraud prevention, and security practices, which may include:
Where we get this information
Your Personal Data may be obtained in many ways including through your use of Maya Mobile App, Web Portal, or Platform, through an accredited Third-Party platform or channel, and from Maya Bank’s subsidiaries, affiliates, business partners, and third-party service providers.
Information we collect from other sources
We may also collect information from commercially or publicly available sources like published directories and public documents. We may also obtain your personal information from third parties and from other sources to which you have given consent for the disclosure of such information relating to you and where otherwise lawfully permitted.
You can check what we know about you by making a request to Maya Bank Data Protection Officer by emailing us through firstname.lastname@example.org.
We may use your personal data to provide you with our services and to ensure your optimal banking experience. We take very careful measures to maintain the confidentiality, integrity, and availability of your data by deploying technical and administrative, of your personal data when transmitting and storing it to carry out our services for you. We use your personal data for the following purposes:
Use of Personal Data for Marketing Purposes
We may use your personal data to provide you with updates, offers, and subscriptions where you have chosen to receive these, or connected with us via various channels. With your consent, we may send you information about Maya Bank news, offers, and promotions about our products, services, and programs by different channels of communications such as by email, telephone, or SMS (Short Message Services). You may also see these offers, promotions, and information on social media platforms through which you have connected with us. Please note that this is subject to the terms and conditions of use of the relevant social media platform. It is, however, our intention to only send you communications that you want to receive. When you opt-in to receiving promotional material either in-app through Maya mobile application or when you sign up on our websites and provide your details to us specifically and expressly in order to receive marketing communications specified above, we will periodically contact you via your preferred channel(s).
In cases where your separate and full consent is given, we are also processing your personal data to:
Your personal data records are stored securely in our live databases and backup cloud platforms. Our retention periods are based on business needs and your Personal Data that we no longer have a purpose to retain is either irreversibly anonymized (and the anonymized information may be retained) or securely destroyed. We store your personal data for a period of 5 years following the requirements of RA 9160, otherwise known as the Anti-Money Laundering Act of 2001 and other applicable laws and regulations which may have their own storage and retention requirements.
You are afforded certain rights in relation to your personal data under the Data Privacy Act of 2012, which includes the right to object to processing, the right to access your data, the right to modify of inaccurate data, and the right to erasure or blocking of data.
You have a right to file a complaint with the National Privacy Commission should you feel that your personal information has been misused, maliciously disclosed, or improperly disposed, or that any of your data privacy rights have been violated. Consequently, you have a right to claim damages in case of inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorized use of personal information.
Should you have any questions or concerns related to your privacy; or if you would like to exercise any of your rights as a data subject, you may contact our Data Protection Officer by emailing us at email@example.com.
In addition, should we be aware that your data has been compromised and is, or likely to result in significant harm to you, we will notify you and advise you on steps to protect yourself from further potential harm. Please be assured that you can always validate such notifications from us by contacting us at our 24-hour hotlines at Maya Bank Customer Service: (+632) 8845-7788 or Domestic Toll-Free: 1-800-1084-57788 dial *788 or by emailing us at firstname.lastname@example.org.
We may amend this policy from time to time to ensure that this policy is consistent with any developments to the way Maya Bank uses your personal data or any changes to the laws and regulations applicable to Maya Bank. We will make available the updated policy on our website https://www.maya.ph/privacy. All communications, transactions, and dealings with us shall be subject to the latest version of this policy in force at the time.