Maya Credit Card (“Card”)
Terms and Conditions

1. General Terms and Conditions

1.1 These terms and conditions (“T&C”) govern the terms under which You will avail of Maya Credit Card or the “Card”. By applying and activating the Card, You agree to be bound by these T&C. The General Terms and Conditions (GT&Cs) of Maya Bank accessible through this link: https://mayabank.ph/terms-conditions/ are deemed incorporated into these T&C. In case of conflict or inconsistency between the GT&Cs and these T&C, the terms of these T&C shall prevail.

1.2 Under these T&C, the terms “Maya Bank”, “We”, “Us”, and “Our” refer to Maya Bank, Inc. with its employees, directors, affiliates, successors, service providers, agents, and assigns. Maya Bank is duly authorized to engage in the business of providing credit cards.

1.3 The terms “You” and “Your” refers to the applicant and holder of the Card or the Cardholder and the Supplementary Cardholder, if any.

1.4 These T&C shall be effective, valid, and binding from the time that You signify Your agreement to these T&C or You have availed and activated the Card we issued to You, and will be in full force and effect up to the time that this or the Card is terminated by You or Us, save for some provisions which shall remain effective after termination, as stated in these T&C, or under any laws, rules, or regulations.

1.5 All the headings in these T&C are for reference and/or convenience only. Our respective rights and obligations are contained in the terms provided in these T&C.

2. Definition of Terms

2.1 Affiliates – refer to any person or entity controlled by or under common control with another person. For purposes of the Terms, any of the entities under the MVP Group of Companies, including but not limited to Maya Philippines, Inc., PLDT, Inc., Metro Pacific Investments Corporation, Smart Communications, Inc., The Manila Electric Company, Maynilad Water Services, Inc., Metro Pacific Tollways Corporation, and MediaQuest Holdings, Inc., shall be considered as Affiliates of Maya Bank.

2.2 Acquirer (Payment Scheme) – refer to payment networks linked to payment cards, such as debit or credit cards, of which a bank or any other eligible financial institution can become a member, such as VISA and Mastercard.

2.3 Billing Cycle – refers to the specific month between two (2) successive cut-off dates as documented in Your electronic Statement of Account (eSOA). All transactions covered within the Billing Cycle will form part of the Total Amount Due that must be settled on or before the Due Date as specified in the eSOA and/or in Your Maya App.

2.4 Cardholder – refers to You to whom the Card is issued by Maya Bank, whether physical or virtual, and includes the person to whom a Supplementary Card is issued upon Your application (the “Supplementary”).

2.5 Cash Advance – refers to cash withdrawals obtained by You from Your Card through any local or international ATMs, deducted from Your credit limit and subject to fees/charges.

2.6 Disputed Transactions – refers to a transaction that was reported to Us or transactions that have reasonable grounds to believe appear to be unusual or without clear economic purpose or from an unknown or illegal source, or unlawful activity or facilitated through fraud or crime and other social engineering schemes.

2.7 Payment Due Date – refers to the last date for payment of the Total Amount Due (“TAD”) or the Minimum Amount Due (“MAD”) as reflected in Your eSOA.

2.8 Maya App – refers to the mobile application that serves as the interface between You and Maya Bank, which terms of use shall be in accordance with the Terms and Conditions and User’s Guide found in the said Maya App or Maya Bank website.

2.9 Maya Credit Card (“Card”) – refers to the physical or virtual card representation, offered by Maya Bank, which You can use to withdraw cash or purchase goods and/or services on credit whether directly from our accredited Merchants or our credit card network provider-accredited Merchants. Unless otherwise stated, any reference to the Card shall be deemed to include its Supplementary Card.

2.10 Maya Wallet – refers to Your e-Wallet in the consumer app of Maya Philippines, Inc.

2.11 Merchant – refers to the business establishment we have accredited to accept Your Card as a mode of payment for Your purchase of goods and/or services. It shall also refer to the Merchant’s stockholders, officers, managers, employees, and agents.

2.12 Partner Channel – refers to the employer, enterprise, or business, in partnership agreement with Maya Bank, authorized to collect application inquiries and requests related to the Card from their customers or employees who have provided consent to share their personal data with Maya Bank through Partner Channel and to transfer, process, store such personal data for purposes of the issuance or maintenance of the Card; and to give effect to these T&C.

2.13 POS or Point of Sale Terminal – refers to the device or terminal used by a merchant to accept and process payments.

2.14 Supplementary Card – a Maya Credit Card issued to another individual chosen by You as supplement to your Card. The Credit Limit of the Supplementary Card is consolidated with Your Credit Limit. These T&C shall also apply and binds the Supplementary Card. You and Supplementary cardholder’s obligation under the Card is joint and solidary.

2.15 Qualifying Spend – pertains to charges on the Card which are convertible to vouchers or cashback points to be made available on the Maya App.

3. Ownership of the Card

The Card is the sole property of Maya Bank. It is non-transferrable and issued solely for Your personal use. The privileges of the Card may be suspended, revoked or terminated by Maya Bank at any time and for whatever reason or cause without need of prior notice to You. We shall notify you of the suspension, revocation or termination of Your Card within seven (7) banking days from termination. You agree to destroy and perforate the Card beyond use and recognition upon revocation, termination or expiration. Your use of the Card even after receipt of the written notice of suspension, revocation or termination from us shall be deemed fraudulent and may subject You to appropriate legal proceedings. Delivery of the said written notice of suspension, revocation or termination through email, SMS or in-app notification shall be considered sufficient receipt of the notice of termination. The issuance of the Card shall not create any other obligations on the part of Maya Bank other than those expressly stated herein.

4. Availment, Delivery, Activation and Use of the Card

4.1 At Your own discretion, You applied for and was issued the Card. You warrant that all the information and documents You provided in Your Maya Credit Card application and Maya account are valid, true, and correct. You further agree that any information or documents provided in support of the application shall become the property of Maya Bank unless otherwise provided under applicable laws, rules, or regulations.

4.2 You authorize Maya Bank to make, directly or through third parties, any inquiries necessary to verify Your identity and to assess Your capability to make payments in accordance with the relevant Card policies and regulations. You further agree and authorize Maya Bank to share such information with any company or business entity that is our Affiliate, subsidiary, holding company, or a subsidiary of our holding companies or Affiliates, or any other third parties as may be relevant or necessary to carry out the above assessment by Maya Bank.

4.3 You agree to periodically provide Your updated duly stamped received Income Tax Returns, if applicable, to Maya Bank, along with any supporting identity validation or re-validation or Know-Your-Customer (KYC and re-KYC) and financial documents that Maya Bank may require, from time to time. You agree to waive Your confidentiality on the aforementioned documents and authorize Maya Bank or its authorized representative, to verify, at any time, the authenticity of the submitted documents with the Bureau of Internal Revenue and Your employer, if any.

4.4 You agree that We will validate your submission with any available information either in Your existing account with us or our subsidiaries and affiliates; our accredited third-parties; and determine your credit information or status from third party entities, banks and financial institutions, credit bureaus, and other relevant institutions. You authorize the holder, controller, and processor of your personal data or information from these sources to confirm, release, and verify the existence, truthfulness, and/or accuracy of such information you provided to Us.

4.5 You agree that the information in Your Maya account and the Card application may be used by Maya Bank to pre-fill any future applications for other products and services offered by Maya Philippines, Inc. and Maya Bank in the Maya App.

4.6 You warrant that incomplete and/or inaccurate information declared in Your Card application is sufficient ground for legal action, rejection of Your application, or termination of your Card and its privileges. If Maya Bank discovers that You have mis-declared any information or have made any misrepresentation, which is material in the approval of Your application, We have the right to terminate Your Card, any Supplementary and Your Maya account and demand immediate payment of any outstanding amount in accordance with the law.

4.7 You agree to promptly notify Maya Bank in the event that there is material change in any of the information or documents You previously provided to Us. You may notify Us of such changes through Our Support web page (www.mayabank.ph) or through the contact details in www.mayabank.ph/contact-us/.

4.8 You acknowledge that Maya Bank reserves the right to approve or reject Your Card application and has no obligation to disclose reasons for the approval, rejection or disapproval of Your Card application.

4.9 If You apply for the Card through any Authorized Partner Channel, You agree to:

1. Indemnify and hold Maya Bank free and harmless against any and all claims arising from Your relationship with the Authorized Partner Channel;
2. Promptly perform all other obligations under these T&C including the payment of the Total Amount Due, notwithstanding any relationship You may have with the Authorized Partner Channel in which You register Your Card; and
3. Allow Maya Bank to notify the Authorized Partner Channel in occurrence of Your account delinquency.

4.10 Where applicable, You authorize the delivery of the Card to the address indicated in Your application form or Your latest reported mailing address and received by Your authorized representative or by an adult receiving the Card at Your reported mailing address. Such delivery shall be deemed effective, sufficient, and binding on You. Upon receipt of the Card, You are required to activate the Card before use. Upon activation, any and all purchases, charges and cash advances made using the Card shall be binding and payable by You.

4.11 The Card may be used to purchase goods and/or services directly from the Merchant or to obtain Cash Advance via ATM. You understand that any purchase or Cash Advance made through Your Card shall be binding to You.

4.12 You may use the Card only for personal and legitimate transactions and not for restricted transactions. Restricted transactions include but is not limited to illegal gambling or unauthorized game of chance and transactions whose cause, object or purpose is contrary to law, public order, morals, or public policy. If we determine that the Card has been or is being used for restricted transactions, we may take appropriate legal action in connection with Your use of the Card and/or the transaction made using the Card, including the suspension or cancellation of Your Card or Your Maya Account.

5. Electronic Statement of Account (eSOA)

5.1 We shall send to Your registered email address with us or Maya in-app an eSOA every month containing a summary of all Your credit card transactions, fees, and charges. You agree that when Your eSOA is sent to Your registered email address with us or made available for viewing or downloading through Your Maya App, it is conclusively deemed that You have received it.

5.2 You recognize and acknowledge the integrity of the eSOA as an electronic document pursuant to the provisions of the Electronic Commerce Act (R.A. No. 8792) and agree to pay the amount thereon on Payment Due Date without need for presentation of the signed charge or transaction slips. It is Your responsibility to update Your contact information with Us when necessary; otherwise, whatever registered contact information appearing in Our records will remain valid and binding on You. Notwithstanding Your failure to view the eSOA after statement cut-off date, You agree to pay any and all statement balances on or before the Payment Due Date. In case You did not receive the eSOA through email or Maya App, it is Your responsibility to inform us of such non-receipt of the eSOA and to inquire about the amount due arising from Your use of the Card and the Payment Due Date, by contacting us at any of the Customer Service Touchpoints found in these T&C.

5.3 You have thirty (30) calendar days from the date of your eSOA to report any error or discrepancy in the eSOA through the same Customer Service Touchpoints. After thirty (30) calendar days and we did not receive any notice from You, any transactions and charges reflected in your eSOA is conclusively deemed to be correct, valid, and final. Should you report error or discrepancy within the 30-calendar day period herein, You shall remain to be responsible for paying the uncontested amount or transactions. Otherwise, appropriate charges as defined in these T&C may accrue to Your account. If Your report is warranted, we shall reflect the correction in your next monthly eSOA, unless a longer period is necessary based on the nature of Your report, complexity of Your concern, and possible third-party rules outside of Our control. You agree that any refund to You shall be posted to Your Maya Credit Card account, which shall be used to offset charges to your Card in the next Billing Cycle and reflected in Your eSOA.

5.4 You acknowledge that if Our investigation reveals an erroneous transaction or charge occurred due to Your mistake or error, such as but not limited to access to phishing, smishing, and or vishing links or similar fraudulent transactions, entering incorrect recipient details or biller information, or there were no suspicious activities, the transaction will be considered final and You shall be liable for the transaction or charge. The outcome of Our investigation will be final and conclusive.

6. Credit Limit

6.1 Upon acceptance of Cardholder’s application, Maya Bank, at its sole discretion, shall grant You a Credit Limit. Your Credit Limit, which can be used for regular purchases, represents the maximum outstanding balance that You and Your Supplementary are allowed to share subject to the credit card management requirements which may be reasonably imposed by Us from time to time (“Credit Limit”). Except in case of temporary increase in Credit Limit given on certain occasions (i.e. promotional offers, etc), in no event shall You and Your Supplementary exceed the Credit Limit. We reserve the right, at our sole and absolute discretion, to allow or decline any further transactions or to suspend and/or terminate Your credit card privileges, without prior notice in case the payment transaction shall exceed the Credit Limit. In any such events, You agree to pay in full the Total Amount Due (“TAD”), which shall immediately become due and payable, without the necessity of notice and demand, all of which are waived by You. The Credit Limit shall be made available to You on the next banking day following payment.

6.2 We may, at our sole discretion, modify Your Credit Limit based on our internal credit assessment, policies, and procedures, as the same may be amended from time to time. You shall be duly notified of such changes to the Credit Limit through Your eSOA. You have the right to decline increase in Your Credit Limit or request for adjustment subject to Our approval by contacting us through the Customer Touchpoints at www.mayabank.ph/contact-us/.

7. Fees and Charges

You agree to all applicable interest, fees, and other charges stated in the eSOA as enumerated hereunder.

7.1. ANNUAL CREDIT CARD FEES

You shall pay to us a credit card fee, payable annually in an amount fixed by us as may be amended from time to time with 90-day prior written notice to you. In case of suspension or cancellation of the Card, all fees paid herein are non-refundable.

7.2 MINIMUM AMOUNT DUE (“MAD”)
The MAD is the minimum required payment from You which shall be reflected in Your eSOA. It is based on the Total Amount Due (“TAD”) computed as follows:

1. If the TAD is less than or equal to Php500.00, MAD is equal to the TAD.
2. If the TAD is more than Php500.00, compute for 3% of the difference of the TAD and the sum of new retail purchase, new cash advance transactions and   adjustments posted during the eSOA month. If the computed amount:
   
   1. Is less than Php 500.00, MAD is Php500.00 plus 100% of past due amount, if any.
   2. Is more than Php 500.00, the MAD is equal to the computed amount plus 100% of past due amount, if any.

You must pay at least the MAD on or before Payment Due Date. Failure to pay at least the MAD shall result in imposition of finance charges, additional interest, and penalty fees.

7.3. FINANCE CHARGES

Finance Charges on regular purchases, monthly installment amortizations, fees, and interest charges, exclusive of those incurred during the current cycle, shall arise if You pay any amount less than, or does not pay on Payment Due Date, the Total Amount Due (TAD). The finance charges on the unpaid balance shall be computed from the day after the Statement Date found in Your eSOA until the outstanding balance and applicable interest are fully paid.

Finance charges for cash advance transactions and cash advance fees, if any, shall arise from transaction posting date until payment date.

Finance charge is based on the aggregated total of the daily interest for the statement period. The daily interest is computed by multiplying the daily unpaid balance for each day with the daily interest rate (monthly interest divided by 30).

With notice to You, finance charge rates may be changed by Maya Bank from time to time.

7.4 PAYMENT OF CHARGES

You agree to pay the Total Amount Due (“TAD”) or at least the Minimum Amount Due (“MAD”) as stated in the eSOA on or before the last day for payment indicated in the said eSOA (the “Payment Due Date”). If the Payment Due Date falls on a Saturday, Sunday or a regular national holiday, the Payment Due Date shall be moved to the next business day. The Payment Due Date may be changed to either:

(i) an earlier date if Your account is considered overdue and/or with balances in excess of the Credit Limit or

(ii) to such other date as may be deemed proper by us with notice to the You on the eSOA.

Paying less than the TAD will increase the amount of interest You pay and the time it takes to repay the balance. Further, failure to pay at least the MAD or the TAD on or before the Payment Due Date indicated in the monthly eSOA shall result in imposition of finance charges, additional interest, and late payment fee based on the amount due for every month of delay, a fraction of a month being considered as one (1) month. If the MAD is unpaid after thirty (30) calendar days from Statement Date, your card will be automatically locked without need of prior notice or demand to You which you hereby expressly waive. You can unlock your card after successful repayment of the MAD. Your Card shall be automatically suspended if unpaid after ninety (90) calendar days from Statement Date, without prejudice to our right to cancel or terminate the Card any time and for whatever reason.

If the MAD is not fully paid on the Payment Due Date, in addition to all other remedies available to Maya Bank under the T&C, and applicable laws and regulations, you hereby authorize Maya Bank at its option, to auto-deduct the MAD from your associated accounts with Maya Bank and Maya Philippines, Inc., (collectively, Maya) such as your Maya Wallet. In the event that the balance in your Maya Wallet is insufficient to cover the MAD, we have the option to deduct from other Maya Accounts such as your Maya Savings. vvIn the case of the MAD, if continuously remains unpaid, you hereby authorize Maya Bank to auto-deduct the full amount of the TAD, if remaining unpaid for 90 days from Payment Due Date, from your Maya Wallet in Maya Philippines, and other Maya Accounts under Maya Philippines.

If You are a director, officer, or employee, vendor, or service provider of Maya Philippines or Maya Bank, or any of its Affiliates, You hereby authorize the automatic deduction from your fees, salaries, wages, or receivables from Maya Philippines or Maya Bank, any unpaid MAD or TAD on or after due date and no payment was received from You. We reserve the right to auto-deduct either from your Maya Wallet, Maya Bank accounts or from your payroll, or other receivables, whichever may be sufficient to cover the MAD and/or TAD of Your card with written notice to You.

In all instances, we shall notify you of such deductions from any of your Maya Account through the Maya app, email, or SMS, pay slip, or statement of accounts.

If your Maya Wallet, or other associated account, fund is insufficient, please immediately pay the remaining balance of your TAD through the Maya app or at any Maya Center. Otherwise, the TAD shall continue to incur late penalty fees and Maya Bank may exercise its right to suspend or terminate your account. Maya Bank will continue to deduct the past due amount and the late penalty fee from your Maya Wallet or any other Maya accounts daily or upon cash-in to wallet or Your salary, fees or any receivables from Maya until the TAD is fully paid.

Payment through Maya wallet or any mode authorized by Us, including any of Our accredited payment centers, shall be considered as payment to us made on the same date. You have the right to demand reversal of fees or charges imposed if considered late despite payment made on due date. Any overpayment You may have made shall not earn interest and shall be applied to payment of the succeeding TAD or MAD. In case of terminated or cancelled Card, we shall credit to your Maya Wallet, if active, any such overpayment. If your Maya Wallet is inactive, any overpayment that is unclaimed for more than one (1) month from the date of termination or cancellation, we shall charge to Your account a monthly Account Maintenance Fee as stated in the Table of Fees, until the Card balance is zeroed out.
7.5 ISSUER’S SERVICE FEE ON FOREIGN CURRENCY TRANSACTIONS

The Foreign Transaction Service Fee representing the issuer’s foreign exchange markup and credit card network assessment Fee, shall apply to any of the following transactions using the Card: foreign currency transactions, whether or not converted in Philippine currency, and transactions charged in Philippine currency by a foreign acquirer at the point-of-sale. The fee applies whether the transaction is made in or outside the Philippines, or online. The fee shall be billed and payable in Philippine currency and is in addition to the card-network provider’s foreign exchange rate on the date the transaction is posted.

7.6 OTHER CHARGES
Your failure to pay the TAD or at least the MAD on the relevant Due Date stated in the eSOA, or Your failure to pay any other obligations (including interests, charges, taxes) which You owe to us or to any of our Affiliates, shall render You in default under these T&C, without necessity of demand from us which You hereby expressly waives. In case of Your default, You agree to perforate Your Card and to pay, in addition to the interest and late charges, the following additional charges, without prejudice, however, to our other rights and remedies under the law and these T&C: (a) attorney’s fees of twenty five percent (25%) of the amount due if the account is referred to a lawyer or to a collection agency; (b) liquidated damages equivalent to twenty five percent (25%) of the unpaid amount, plus litigation expenses and judicial costs, if any, and (c) such any other costs that we incurred for collection of Your obligation.

7.7 OTHER FEES

Card replacement fees, pre-termination fees, eSOA copy, and other fees are charged to Your account, when applicable. All fees shall be charged per Card per occurrence or request.

7.8 TABLE OF FEES

For the complete and updated list of the applicable fees, please see the Table of Fees at support.mayabank.ph and through your eSOA.

We may change these fees or how these fees are computed from time to time subject to 90 calendar days prior notice to You, unless earlier consented by You, through Your eSOA or through our website link provided herein. If you find such changes unacceptable, you may request for the cancellation of Your Card within the 90-day period of notice provided that You pay in full the outstanding balance and new purchases, debits, and deferred installment pay through one-time payment or subject to Our sole discretion, on installments within a fixed period subject to interest.

8. Application of Your Payment 

Any Card payment shall be applied in the following order (as applicable):

1. Cash Advance Fees
2. Penalty Fees
3. Other Fees
4. Annual Fees
5. Interest Charged
6. Installment Interest
7. Cash Advances
8. Purchases
9. Installment Principal

In excess of the payment for the minimum amount due and the fees and charges, Your payment shall be applied to billed balance bearing higher rate of interest and the next billed balance bearing the next higher rate of interest until Your payment is exhausted.

9. Delinquency and Offsets

You shall be liable for all charges, fees, and other obligations incurred through the use of the CARD and all Supplementary CARD(s) and in the event of any delinquency, You authorize Us to report and/or include the Your name, as well as Your Supplementary, in negative listings of any credit information bureau or institution.

In the event of non-payment of the TAD or a portion thereof for 90 days despite receipt of the eSOAs which serve as Our prior notices and demands to pay against You, and as such the subsequent termination of the Card by Maya Bank, You agree that Maya Bank may offset any amount due and payable on the Card against any of Your deposits with Maya Bank or funds in Your Maya Wallet, Maya Crypto. In case that You are a director, officer, employees, vendor, or service provider of Maya, any amount payable during the course of Your employment or upon separation, any receivables or claims which We may have against You, including but not limited to Your payroll, or other receivables from Us or Maya Philippines or any other funds You may have with Maya Philippines, Inc, or Maya Bank. In all instances after deduction has been made, We shall notify You in the Maya app, email, SMS, payslip or statement of accounts.

10. Solidary Liability

Your spouse: (i) who is a Supplementary, shall automatically become a surety and shall be jointly and severally liable with You for all obligations and charges incurred through the Card and the Supplementary Card(s) including any renewal thereof; and, (ii) in all other cases, shall be jointly and severally liable for all obligations and charges incurred herein including (but not limited to) all availments, advances, and charges using the Card and the Supplementary Card(s) and any renewal thereof.

Likewise, You agree that You and the Supplementary Card Holder (other than Your spouse) shall be jointly and severally liable for any and all transactions, cash advances, and applicable fees and penalties that You have incurred through Card and the Supplementary Card including all interests, penalties, fees and all other charges without the necessity of proof of signed charged slips.

11. Changes to Interest, Fees and Charges

The rate of interest and/or late charges rate stipulated may be changed, increased, decreased from time to time by us in the event of, among others, changes (for whatever reason) in the interest rates prescribed by the Bangko Sentral ng Pilipinas (BSP) or in the international capital markets, in the rediscount rate of member banks with the BSP, in the interest rates on savings or time deposits or on bank’s borrowings, or in the market rates; or any law, circular, rule or regulation is enacted/issued, or any circumstance has occurred, which has the effect of increasing or decreasing our costs of funds, operating costs or intermediation costs, such as but not limited to reserve requirements, taxes, salaries or charges. You further authorize us to increase or charge additional service fees as it may deem necessary or advisable under the circumstances to maintain the service to You. Any adjustment of the interest, late charges, and/or service fees shall be binding on You on the date/s of effectivity as provided in our notice which shall be no less than 90 calendar days from notice to you through Your eSOA. You have the right to exercise Your right to refuse the adjustments by notifying Us in writing of Your decision to terminate the Card within the 90-day period subject to Your full payment of the TAD. Your failure to notify Us of your decision to terminate shall be construed as your agreement to the adjustments.

12. Expiration, Renewal, Cancellation, Lost or Stolen

12.1 Unless earlier terminated by Us, or Your voluntary cancellation, the Card shall be valid from date of issuance or renewal and expires on the last day of the month of expiration as indicated on the face of the Card. Renewal of the Card shall be at Our option. If the Card is not renewed for any reason whatsoever, any outstanding balance in your Card shall become due and demandable without need of further notice or demand to you. We likewise have the option but not the obligation to reinstate Your Card privileges which have been terminated for any reason whatsoever.

12.2 It is Your primary responsibility to protect the Card, including any virtual card accessible through the app, at all times against loss, theft, fraudulent, or unauthorized use. In case of loss, theft, suspected fraudulent or unauthorized use of the Card, You agree to promptly report the incident to any of the Customer Service Touchpoints through the support web page (www.mayabank.ph) or through the permanent cancellation or replacement feature in your Maya App. You hereby expressly agree to be held liable for all purchases, cash advances, and charges made or incurred from the use of the lost or stolen Card even if said transactions were incurred without Your knowledge or authority. You agree for Us to charge reasonable fee for replacement of the lost or stolen Card.

12.3  In case of loss or theft of any Maya account due to lost/stolen phone or SIM, or theft of e-money due to fraud and/or scams, You shall immediately inform Maya of such loss or theft, via Customer Service Touchpoints listed below or on our website.

12.4 Blocking of Your Maya account shall be after Maya has conducted security verification and the submission of documentation, as applicable. All purchases and transactions made through Maya prior to the report of loss or theft shall continue to be Your liability as the Maya Account Holder.

12. 5 After You have reported the incident of lost or stolen phone or any fraudulent activities and transactions on Your physical or virtual Cards, and You would like to reactivate your account, You must be able to present the required substantiation documents, as needed upon Maya Bank’s internal investigation.

12.6 The list of documents as required by Maya Bank and instructions on sending will be sent through Your email or given through a phone call from Us.

12.7 If the account has been retrieved or reactivated, the remaining balance will automatically be available on the Your wallet balance while for newly created account, the remaining balances of Your Maya account, upon request, will be transferred to the new account.

12.8 The standard turnaround time for processing the foregoing request shall be three (3) business days from the end of the investigation upon Your submission of necessary documents required by Us and Your receipt of the formal result of such investigation.

13. Accredited Merchants

13.1 Maya Bank and its credit card network provider have accredited establishments to honor the Card for various purchases or services. Notwithstanding these, Maya Bank shall not be liable to You, if, for any reason, the Card is not honored by any Merchants whether accredited by Us or not. You understand that You cannot solely rely on the Card for payment of Your purchases and that You should always carry an alternative payment method.

13.2 You understand that the Merchant is fully responsible for its services or goods in the event of Card transaction. The sale and purchase of the Merchant’s goods and/or services between the Merchant and You shall be a contract between the You and the Merchant. You understand that Maya Bank does not:

1. have any part in the performance of the Merchant’s obligations, such as the obligation to provide the goods and/or services or to ship and deliver the same, in the Card transaction;
2. in any way, own, create, engineer, manufacture, sell, resell, provide, control, manage, offer, deliver, transfer or supply any of the Merchant’s goods and/or services;
3. provide insurance of any kind in connection with the Merchant’s goods and/or services; or
4. make any representations and warranties of any kind in connection with the Merchant’s goods and/or services, express or implied, including any warranties that the Merchant’s goods and/or services are accurate, complete, reliable current, suitable, fit for purpose or error-free. The loss, damage, or any defects in the goods and/or services supplied by the Merchant pursuant to the Card transaction will not release You from any of the obligations imposed pursuant to the Card transaction, such as those imposed under these T&C.

In view of the above, You agree that:

1. Your liability to Maya Bank is absolute and cannot be denied or suspended by any pending claim or dispute between You and any Merchants.
2.  Your obligation to pay the purchases, availments, and cash advances together with all interests, penalties, fees, and other charges incurred thereon, if any, arising from Your use of the Card (the “Total Amount Due or “TAD”) shall not be diminished by such pending claim or dispute with any Merchants.
3. In cases of return of goods, tickets, and services obtained through the use of the Card where the Merchant permits such return, You agree that (i) the refund shall not be in cash; and (ii) Maya Bank shall credit Your account for the refund.

You further agree to:

1. hold Maya Bank free and harmless against any and all claims arising from the use of the goods and/or services, or any and all refund claims or claims related to the quality, warranty, maintenance, and/or after sales services of the goods and/or services subject of the Card transaction, with the understanding that We or Maya Bank have no responsibility in respect of any of these matters;
2. hold Maya Bank free and harmless against any and all claims relating to the delivery of the goods and/or performance of the services or arising from any failure, negligence, or delay in respect of the delivery of the goods and/or performance of the services, with the understanding that aforementioned delivery or performance is the sole and exclusive responsibility of the Merchant;
3. Pay your TAD or MAD on or before Payment Due Date, notwithstanding any damage to or loss of the goods, or any defects or non-performance of the services provided by any Merchants, or any dispute between You and the Merchant, or the existence of any of the claims described in this section and in these T&C, including any claims for refunds, cash advances, and other applicable fees or penalties. The Merchant’s policies and procedures are binding in the occurrence of any such event.

14. Representations, Warranties, and Authentication

14.1 You represent and warrant that:

1. You are of legal age, of sound mind, able to contract in any kind of contract, and possess no legal disability to apply for a Card and accept these T&C;
2.  You do not have any criminal record of any kind;
3. Your loans and obligations with other banks, lending, financing or credit card companies and the like are updated and not delinquent as of your Application Date for the Card; all documents You submitted are current, authentic, and may be relied upon by Us;
4. All communications You made to Us remain true, correct and accurate; and,
5. You entered into these T&C willingly and without influence or duress from anyone.

14.2 The Card We issued to You may enable You to have a contactless feature which may be used by tapping or waving the Card against an applicable contactless Point-Of-Sale (POS) terminal. Similarly, Your payments for goods and services may also be performed offsite, i.e. through Your mobile phone, phone message App, landline telephone, or internet, where You are not physically present in a store or merchant’s premises when making a purchase as well as such contactless transactions would not require any signature or other authentication on the part of the Cardholder. Notwithstanding these transactions are still considered as authorized by You as the Cardholder as We, or our applicable credit card network, or the Cardholder may set limits or other restrictions from time to time.

14.3 You agree that it is Your responsibility to securely keep Your Card, Your PIN, Password, 3DS one-time passwords (OTPs), OTPs and CVV. The use of Your Card, PIN and/or Password including 3DS OTPs, OTPs and CVV will serve as Your irrevocable authorization for us to carry out transactions that You initiated. Any fraudulent or negligent activity by You, Your agents, employees, officers, authorized representatives, and/or other third-parties using Your Maya Credit Card, Your PIN, Password, 3DS OTPs, or OTPs such as but not limited to unauthorized withdrawals or transfers, that may bring about financial losses to You is Your sole responsibility.

14.4 Once the payment transactions has been authorized and consummated, We will not be held liable for any undelivered goods or non-performance of services, defects, damages, and after-sales services of such goods and/or services, and/or any other dispute between You and the Merchant arising from such payment. We will, however, where applicable, provide assistance to You in resolving any disputes, subject to any applicable assistance fees or charges which shall be communicated to You prior to assistance.

14.5 Your transactions are authorized when either one or all of the following conditions are met:

a.) Your signature appears on or is affixed on the sales slip for POS transactions;

b.) the password/authorization codes are successfully keyed-in for e-commerce, electronic, and/or cellular phone-based transactions;

c.) SMS is sent from Your mobile phone;

d.) When You successfully unlocked Your Maya Account for internet based transactions;

e.) When You successfully entered Your payment details, such as but not limited to the following information: card account number, expiration date, card verification code; or

f.) When You are authenticated by logging-in to the Maya App, Web Portal, or Platform, or when You accessed through an accredited Third-Party platform channel.

The above-mentioned conditions shall be sufficient evidence that any and all activity was validated, authorized and approved by You.

14.5 You acknowledge that in compliance with Republic Act No. 12010 or the Anti-Financial Account Scamming Act (“AFASA”), We have the authority to temporarily hold Your funds subject of a disputed transaction within the period as prescribed by law and implementing rules and regulations issued by the BSP.

In compliance with the authority to hold the funds subject of a disputed transaction, You acknowledge that We cannot be held administratively, criminally, and civilly liable in Our exercise to hold the such funds.

You further acknowledge that upon the conclusion of relevant investigation of Maya Bank or other requesting bank or financial institutions or upon instructions by the Bangko Sentral ng Pilipinas or upon court order, Maya may permanently hold, suspend, freeze or block any of your access to the disputed fund or your Account.

14.6 These T&C and other documents and instruments mentioned and related hereto, when executed, shall be valid and binding upon You.  For both your physical or virtual Card, the provisions of Access Devices Regulation Act (R.A. 8484) governing the use of the credit card and other access devices in commercial transactions shall apply.

15. Disclosure of Information and Data Privacy

15.1 You agree and allow Maya Bank to use, share, obtain, or update Your information provided to Maya Bank and/or gathered by Maya Bank with the credit bureau or other external parties, as well as any relevant government agencies, for underwriting and credit scoring, pre-due reminder, collection, and other legitimate purposes.

15.2 You allow Maya Bank to disclose Your information to acquirers, credit card network or association, collection agencies, counsels, Affiliates, or other agents or partners of Maya Bank to carry-out all necessary, related or other legitimate transactions pertinent to Our issuance and Your use of the Card.

15.3 You authorize Maya Bank, Affiliates, third-party service providers, and its official partners to collect, hold, use, and process the personal information that You have provided directly or indirectly in our data collection touchpoints relevant to the respective purposes furnished to You in our privacy notices. With Your active use of our products and services, You hereby expressly agree to the Data Privacy Statement of Maya Bank found in http://www.mayabank.ph/privacy

16. Collection

16.1 We shall have the right to appoint and authorize agent/s to perform reminder calls or send messages via SMS, email, messaging apps, and social media accounts, among others, to collect all and any sums due to Maya Bank from You. Maya Bank may appoint and authorize agent/s, which may include but are not limited to a call center agency, business process outsourcing company, collection agency, or law offices to carry out such collection calls. The authorization of any of these agents shall be subject to a written notification via your registered email with Us, SMS, in-app, or eSOA, by Maya Bank to You at least seven (7) banking days prior to the actual endorsement.

16.2 If We hire the services of an attorney and/or collection agencies, to collect the obligations in these T&C and incur expenses arising from the same, We shall be entitled to recover from You, any and all attorney’s fees and agency fees, in the amount incurred in connection with the collection of the Total Amount Due.

17. Events of Default

Each of the following events constitutes an Event of Default, irrespective of the reason for its occurrence and whether it is voluntary or involuntary or occurs as a result of any court order, law or regulation:

1. Failure to fully pay the Total Amount Due (“TAD”) for at least three (3) consecutive months, including any of the late penalty fee on the Principal Amount and/or other charges and fees when any of such falls due;
2. Failure to properly perform any of the obligations arising from these T&C and other documents and instruments mentioned and related hereto, or violation of any covenant or provision in these T&C and other documents and instruments mentioned and related hereto;
3. Submission to Maya Bank of any false or inaccurate information, representation or warranty, or document, as well as the commission of any fraudulent activity;
4. Failure to update material information in your account;
5. Commission or threaten to commit a default or breach of any covenants, stipulations, terms or conditions contained in these T&C or the documents pertaining to the Maya Credit Card or the Maya Bank GT&Cs, or the Maya Wallet Terms and Conditions ;
6. Commission of any Event of Default in any of Your accounts or services availed with Maya Philippines, Inc., or Maya Bank;
7. Use of the Maya Credit Card for non-personal transactions and/or restricted transactions, such as but not limited to illegal gambling or games of chance and transactions whose cause, object or purpose is contrary to law, public order, or public policy;
8. Failure to furnish any information or documents required by Maya Bank;
9. Death or incapacity to fulfill your obligations;
10. These T&C cease to be legal, valid or binding obligation because of change in law or regulations;
11. Security breach of Maya Bank’s or the Affiliates’ systems, processes, or applications; or
12. Any other circumstance occurs which gives reasonable grounds for Maya Bank to believe that you may not be able to perform your obligations under these T&C.

18. Consequences of Default

18.1 If an Event of Default occurs, then at any time thereafter, Maya Bank may, at its sole discretion, without the need of notice or demand:

1. Impose a collection of interest, penalties or a one-time penalty as stated in the DS. The applicable penalties, fees and charges shall be cumulative and be added to the Total Amount Due on the Due Date.
2. Declare the unpaid Total Amount Due and all obligations, including any Unposted Transaction and all fees, penalties, and interest accrued and unpaid thereon, if any, to be immediately due and payable, without need of demand or further notice of any kind, all of which are herein expressly and specifically waived by Maya Bank. At Maya Bank’s option, take such action and exercise such remedies in order to protect and enforce its rights under these T&C. The account in default will incur Late Penalty Fee on the overdue principal amount starting from the day immediately following the Due Date until full and final settlement of the overdue balance.
3. Perform collection activities, including but are not limited to, locating you or conducting visits to your home and/or office address. Maya Bank, at its option, may also endorse collection of the Total Amount Due, including all fees, penalties, and interest accrued and unpaid thereon (if any), to a collection agency as may be provided under these T&C.
4. Without need of notice or demand, you authorize Maya Bank to offset your obligations, including but not limited to the Total Amount Due, applicable taxes, fees, and other charges, as requested by Maya Bank, from your Nominated Maya Account, or any of the accounts (e.g. Maya Wallet, Maya Savings, Maya Personal Goals, etc.) you presently maintain with or later create with Maya Bank and/or Maya Philippines, Inc., until your Total Amount Due and other fees and charges incurred in your account have been fully settled and without need of notice or demand.
5. Recall and demand repayment of all sums you owe to Maya Bank in respect of other facilities granted by Maya Bank.
6. Upon payment default, contact you using the contact details, social media account name, and other methods you provided to Maya Bank, such as, but not limited to, SMS, email, messaging apps, social media accounts, among others.
7. Engage in reasonable means of skip tracing in the case that you are uncontactable via the details or means of contact, and this includes to reaching out to nominated contact references, field visits, etc.
8. Report your default to the credit bureau, which may affect your rating, and/or take legal action against you.
9. Have the right to exercise, alternatively, successively, concurrently, and cumulatively, any and all other rights and remedies now or hereafter available to it under these T&C and the applicable laws.

18.2 In case of default in your use of the Card, and other credit facilities within Maya Bank or in case of any form of breach of these T&C or applicable laws, Maya Bank may terminate, suspend, or revoke your right to use your Maya Credit Card and other credit facilities within Maya Bank, provided always that you shall remain responsible or accountable for any omission, or actions taken through the use of your Card account before such termination or suspension. Maya Bank reserves the right to reactivate or restore your account/s at its sole discretion upon your compliance with its requests or upon considering copies of the relevant records or documents provided by you, and at its discretion, Maya Bank may limit, restrict, suspend or terminate your access to its system, application or platform, whether temporarily or permanently.

19. Non-waiver of rights

19.1 Acceptance by Maya Bank of any payment after its Due Date or after an Event of Default has occurred or after legal proceedings have been commenced against you shall not constitute an extension of time for payment or a modification or novation of the terms of these T&C or in any way prejudice or adversely affect Maya Bank’s cause of action against you.

19.2 Failure, omission, or delay on the part of Maya Bank to exercise its right or remedies under these T&C shall not operate as a waiver. Any such waiver shall be valid only when reduced in writing and delivered to you.

20. General Provisions

20.1 All notice requirements shall be as stated in these T&C. If We are required to send notice to You, We shall do so through available channels including but not limited to, In-App notifications, SMS (and other similar channels), email, or registered mail which shall be sent to Your latest registered address in our record. Publication in Our website shall also be sufficient notice, as may be required by these T&C.

20.2 We have the right to sell, transfer or assign any of its rights and obligations herein to any person, company, or entity without need of Your consent. Any such sale, assignment, or transfer shall conclusively bind You. You shall be bound to fulfil and perform all Your obligations to such transferee or assignee, including the payment of the Total Amount Due. The transferee or assignee shall have the authority to collect the amount due. In the event of such sale, transfer or assignment, You hereby agree not to assert against Maya Bank set-off rights of any obligations, which may be owed by Maya Bank to You.

20.3 In case any provision of these T&C shall be declared to be invalid, illegal or unenforceable in any respect, the validity, legality or unenforceability of any other provision therein shall not in any way be affected or impaired thereby.

20.4 The reminders and other provisions contained in the Card, the eSOA, Installment Plan Contract, charge slips, other Card documents, other instruments or documents, such as rules and regulations promulgated by Maya Bank relating to the use of the Card which You have been notified, shall form part of these T&C and shall constitute the agreement between You and Maya Bank.

20.5 These T&C and any other agreements we may have now or in the future relevant to the Card shall be construed and governed in accordance with the laws of the Philippines.

20.6 In case of any dispute arising out of these T&C or Your use of the Card, You hereby commit to resolve or attempt to resolve such dispute promptly and in good faith. In case of failure to settle the dispute, You agree to the exclusive jurisdiction of the appropriate courts of Mandaluyong City, Philippines, to the exclusion of all other courts. You hereby waive any objection to such jurisdiction or venue.

20.7 You understand that the Merchant is solely and exclusively liable for any obligations arising from and in connection with the provision of the goods and/or services subject of the Maya Credit Card transaction. Any additional fees charged by the Merchant in connection with the Maya Credit Card transaction are charged or imposed by the Merchant in its sole discretion and do not represent any fees charged or imposed by Maya Bank to you.

20.8 Unless restrained or directed otherwise through a written order by the Bangko Sentral ng Pilipinas (BSP), Anti-Money Laundering Council (AML) and other regulatory bodies, a court, or government agency of competent jurisdiction, We shall have the right to automatically suspend or block the transaction or any of your Card/account if We have reason to believe that the transaction or the account may be illegal, used for fraudulent or suspicious purposes, or by an unauthorized person or if any of the other accounts maintained with Maya Bank or Maya Philippines, Inc., such as the Maya Wallet, is also suspended or blocked. We may, but shall not have the obligation to, inform you prior to suspending or blocking the transaction pursuant to this clause if such suspension or blocking is due to actual or suspected violation of relevant laws or regulations, which may include, but is not limited to, the Anti Money Laundering Act (AMLA). You acknowledge the authority of Maya Bank to suspend or block the transaction and the closure or termination of the Card and accordingly, you shall hold Maya Bank free and harmless against any and all consequences of such suspension or blocking, or any loss or damage which you may suffer as a result thereof.

20.9 Maya Bank may at any time and for whatever reason it may deem proper, amend, revise, or modify these T&C, which shall only be implemented sixty (60) days after notice to you. You agree that for purposes of these T&C, publication of the revised T&C in Maya Bank’s website shall be considered as sufficient notice. It is your responsibility to regularly check any changes to these T&C. Your continued use of Maya Bank’s services, availment of its products, and continued maintenance of your Card after any such changes constitutes acceptance of the new and updated T&C. Failure to notify Maya Bank of your intention to terminate your Card shall be construed as acceptance of the amendments to these T&C. All communications, transactions, and dealings with Us shall be subject to the latest version of these T&C in force at the time.

21. Customer Service Touchpoints

At Maya Bank, We consider our customer’s financial questions, needs and feedback as very important. If You have any concerns about Your Card, we will do our best to address it within ten (10) banking days. Should Your concern require more time to be resolved, we will update You every step of the way.

You may contact our Customer Service through the channels listed on www.mayabank.ph/contact-us/:

You have our assurance that we will handle Your concerns, feedback and information with utmost confidentiality and will strive to resolve them as soon as possible.

Maya Bank is regulated by the Bangko Sentral ng Pilipinas: www.bsp.gov.ph

Annex A 

Landers Cashback Everywhere Credit Card by Maya (“Program”) 

This Maya Landers Co-Branded Credit Card Program Annex A Terms and Conditions (this “Landers Annex A”) shall govern the issuance and use of the Maya Landers Co-Branded Credit Card as a supplement to the above Maya Credit Card Terms and Conditions (“T&C”). You agree to abide by both this Landers Annex A and the T&C.

In case of any conflict between the terms set out in this Landers Annex A to the T&C, the terms in this Landers Annex A shall prevail insofar as specifically set-out herein.

All references to “Credit Card” in this Landers Annex A shall refer to the Maya Landers Co-Branded Credit Card.

1. Landers Membership

1.1 You are qualified in the Program at the time the Landers Cashback Everywhere Credit Card by Maya is issued to you. You understand that by availing of the Credit Card, it is both a Landers Membership and a Maya Bank Credit Card in one. Privileges for the use of the Credit Card includes Landers Superstore Membership (membership), cashbacks, rewards, and loyalties.

1.2 Terms and conditions in relation to the use, fees, and privileges of your Landers’ membership are managed by Landers Superstore.

1.3. You understand that to enjoy the privileges of the Credit Card, you must be also an active member of Landers Superstore. Thus, by availing this Credit Card you agree that membership renewal fees will be settled via auto-charging your Credit Card.

1.4. Subject to the Terms and Conditions of Your Landers Superstore membership, upon expiration of your Landers’ membership, you will automatically be charged through your Credit Card for your Landers membership renewal fee. The amount of the membership renewal fee will be based on the prevailing rate at the time of charging, as determined by Landers Superstore. Charges for automatic renewal of your membership is based on the expiration date of your membership with Landers Superstore, not by the issuance date of your Credit Card. If the issuance date of your Credit Card coincides with the start date of your membership, then you will be automatically charged upon expiration on that coinciding date.

2. Cashback/Rewards/Points

2.1 Purchases from qualified Merchants will add to Your Qualifying Spend when the transaction is posted to Your account. The Qualifying Spend and the rate of cashback earned shall reset on the 1st day of every month.

2.2 Transactions that do not qualify as Qualifying Spend or will not be earning cashback points shall include wallet top-up, cash advance, quasi cash, casinos/gambling, petrol, supermarket, pharmaceuticals, government, utilities, telecommunications, all Credit Card fees and charges, and such other transactions as We may exclude from time to time.

2.3 Cashback points or points conversion: Points are awarded once transactions are posted to your account. Cashback points earned will be automatically credited to your account once the transaction is posted. Points can be used directly to redeem at any Landers Superstores replacing the voucher system. We will issue an advisory prior to migration to the points system. Under the voucher system, redemption can only be done at a minimum of 500 points worth of vouchers. During the transition from voucher to points system, points can be redeemed in less than 500 increments until We issue an advisory to revert to the minimum redemption of 500 points. We will issue a separate advisory prior to implementation.

2.4 Cashback points or vouchers are non-transferable and non-convertible to cash. You can only earn cashback points if your Credit Card account is active and in good credit standing. Cashback points or vouchers are non-transferable and non-convertible to cash.

2.5 Cashback points or vouchers shall be awarded depending on the Merchant Category Code (MCC) of the merchant assigned or tagged by the Acquirer. Based on the MCC tagging of the POS Terminal used for the transaction, there may be payment scenarios wherein cashback points awarded or earned might be lower/higher or not applicable.

For transactions made within Landers Superstores, cashback points or vouchers will only be awarded for transactions made using Maya POS Terminals. Transactions made within Landers using non-Maya POS Terminals will not earn any cashback points or vouchers.

The cashback points feature for spending categories are as shown:

Landers (using only Maya POS terminals)	up to 5%
Dining (using any terminal)*	up to 2%
Retail (using any terminal)*	up to 1%

There shall be no cashback points or vouchers if the used is terminal is tagged as excluded and/or blacklisted Merchant Category Code (MCC). Blacklisted MCC industries shall include but may not be limited to adult content, dating and escort services, adult entertainment, arms and ammunition, cannabis and marijuana products, horoscopes and fortune-telling, gambling, lottery, and casino.

2.6 Cashback points earned from the above-mentioned categories may be modified or changed by Us, at Our sole discretion, from time to time without further notice.

2.7 Cashback points earned shall be rounded-off to two (2) decimal places.

2.8  We reserve the right to disqualify cashback points for any transactions that do not meet the eligibility criteria. This includes, but is not limited to, transactions that:

1. do not meet the required minimum spending threshold;
2. are made at ineligible merchant categories (e.g., gambling, petrol, or government services);
3. are processed incorrectly, including errors in amounts or duplicate charges;
4. are identified as fraudulent or suspicious;
5. are unauthorized by You;
6. are later reversed, refunded, or charged back;
7. occur when the Your Credit Card account is not in good standing due to overdue payments or suspension;
8. involve cash advances, money transfers, or other quasi-cash transactions;
9. i. are made using non-eligible payment methods (e.g., third-party platforms that are not approved);
10. credit card fees and charges; and,
11. fail to meet any other specific requirements or exclusions outlined by the Program.

2.9 If a transaction for which cashback points have been earned is subsequently found disqualified, the corresponding cashback points will be deducted from Your available points balance. If Your available cashback points are insufficient to cover the amount to be clawed back, the equivalent cash value of the shortfall will be charged to Your Credit Card account. You will be notified of any deductions or charges made. You may contact Us to dispute any erroneous deductions.

2.10 The cashback points to be clawed back or the amount to be charged to your Credit Card will be computed as follows:

1. i. For retail transactions outside Landers Superstore, a fixed rate of 1% of the refunded amount, based on the merchant category code;
2. i For dining transactions outside Landers Superstore, a fixed rate of 2% of the refunded amount, based on the merchant category code.
3. For transactions within Landers Superstore, a fixed rate of 5% of the refunded transaction, regardless of the original cashback rate.

You understand that since cashback rates vary by category, the value of the points to be clawed back may be higher or lower from the cashback You originally earned.

We reserve the right to adjust your cashback points balance or charge your Credit Card account as necessary, in accordance with this Landers Annex A and the T&C.

2.11 If You do not dispute the number of cashback points within 30 days from posting of the points earned, the cashback points earned as reflected in Your Maya App shall be deemed correct, final and binding upon You unless We subsequently add, reverse or deduct the cashback points earned due to erroneous crediting or any necessary adjustment.

2.12 Cashback points or vouchers may only be redeemed at Landers Superstore using Maya POS terminals. Cashback points or vouchers may be used together with Your Credit Card, Maya Wallet QR or Maya debit card payment if the voucher or cashback points amount are insufficient for the total amount of purchase.

2.13 The cashback points or vouchers can only be redeemed within its validity period as reflected in the Maya App.

2.14 The total annual cashback points to be earned shall be maximum of 200,000 points across all categories. Any excess points beyond this maximum limit shall be forfeited. The annual period refers to the calendar year from January 1 to December 31 of each year.

2.15 Any unused cashback points or vouchers shall also be forfeited after voluntary or involuntary cancellation of the Credit Card.

2.16 Maya Bank reserves the right to suspend or disqualify you from further participation in the Program if in its judgment, you have violated this Landers Annex A or the T&C. Suspension or disqualification from the Program shall include forfeiture of all earned cashback points or vouchers. Violations may include, but are not limited to fraud, abuse of rewards, or failure to Your outstanding balance beyond the due date. You will be notified of any suspension or disqualification, including the forfeiture of earned cashback points or vouchers. You have the right to dispute the suspension or disqualification or forfeiture of cashback points by reaching out to us through our Help Center on the Maya App.

2.17 We reserve the right to amend, modify, or supplement this Landers Annex A or to discontinue or terminate the Program or any part thereof upon notice to You.