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Do’s and Don’ts of Maya Credit

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Do you know all the ✔ DO’s and ❌ DON’Ts you should keep in mind sa paggamit ng Maya Credit?

  • Credit-Dos & Donts (REVISED)-FA-B

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FAQ

Frequently Asked Questions

You’ve got questions, we’ve got answers

Need more answers?

Go to the Credit dashboard in your Maya App and tap 'Sign up for Maya Credit.' If you're eligible for Maya Credit, you will see an 'Activate Now' button. To become eligible for Maya Credit, complete your account and continue using Maya's other services actively.

Maya Credit is still on early access at the moment. You may be eligible for Maya Credit if you’ve met the following qualifications:

  • You are at least 21 years of age and not over 65 years old.
  • You have an upgraded account.
  • You’ve been actively using your account.
  • You have a good credit standing.

If you qualify for early access, we will notify you once you are already eligible to activate your Maya Credit.

The minimum credit limit is PhP500 and the maximum is PhP15,000.

Maya Credit is still on early access to select users. Your eligibility for Maya Credit and your resulting credit limit are based on how frequently you use Maya’s services. The more consistently and actively you’ve used our services prior to applying, the higher your potential credit limit.

Depending on your eligibility, you may be charged with a service fee of as low as 3.99%.

Here's how you can compute your charges when loaning from Maya Credit:

Sample Total Amount (Credit used) - PhP 1,000.00
Add: Service Fee Charged (5% of used limit*) - PhP 50.00
Add: Documentary Stamp Tax (0.75% x 30/365 of used limit) - PhP 0.62
Penalties incurred - assuming 5 days late: (0.17% x overdue principal balance x # of days late) - P 8.50

Total Amount Due: PhP 1059.12

*This is a sample computation using 5% service fee.

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GET PHP100 WHEN YOU OPEN & DEPOSIT TO YOUR MAYA SAVINGS

  1. Promo period is from June 24 to July 31, 2022
  2. This promo is open to Maya users who have accomplished the following within the promo period
    1. New Maya users who have signed up and upgraded their account within the Maya App, excluding embedded wallets (Gigalife, Rockwellist, Messenger, etc.
    2. Have opened a Maya Savings account
    3. Have deposited any amount to their Maya Savings account
  3. Users who signed up for Maya and opened a Maya Savings account before or after the promo period are not eligible for the program
  4. Qualified users can earn PHP 100 cashback voucher when they are able to accomplish all the steps in Step 2.
  5. To deposit money to your Maya Savings account, just go to the Maya Savings dashboard and tap deposit from Maya wallet to your Maya Savings account.
  6. The user can earn the PHP100 cashback voucher only after depositing any amount to their Maya Savings account.
  7. Qualified users will receive their cashback voucher in the Maya app up to fourteen (14) business days after the promo period.
  8. To redeem the voucher, follow these steps:
    1. Open the Maya app and log in to your account
    2. Tap “Vouchers” in the home screen
    3. Select the voucher you want to redeem under “Available” and tap “Claim”
    4. Review the details and amount of the voucher and tap “Claim Now”
    5. You will receive a notification of the voucher redemption in-app and via SMS
    6. Redeemed voucher amount will be reflected in your Maya account balance
  9. All Maya users must follow strict compliance with mandatory social distancing requirements as imposed by the Philippine government to prevent the spread of the COVID-19 virus. For your health and safety, always remember to maintain spacing of at least 1 meter in diameter between you and other people while in public areas.
  10. Maya users with merchant accounts and those under Maya Business App are disqualified from participating in this promo.
  11. This promo is applicable to unique and valid Maya accounts only. Maya reserves the right to withdraw rewards or prizes if one person has already received the prize or benefit beyond the maximum reward, even if already issued.
  12. Maya users with duplicate accounts or who are blacklisted cannot participate in this promo. Maya reserves the right to cancel or withdraw the prize or benefit if proven to be a duplicate account or participant is blacklisted.
  13. Maya reserves the right to refuse the awarding of rewards or prizes to accounts that are proven to be invalid or fraudulent or a result of gaming (i.e. abuse of system or weakness in the promo to win prizes or receive benefits).
  14. Should the qualified deposit transaction be cancelled or declined within the promo period, whether the cancellation is customer- or biller-initiated, Maya reserves the right to withdraw the cashback or reward equivalent to the cancelled transaction, even if the cashback or reward has already been credited.  Maya reserves the right to debit any points/cash reward credited from your balance. If your balance is insufficient to cover the amount to be withdrawn at the time of withdrawal, Maya reserves the right to debit the balance not withdrawn when your balance is sufficient.
  15. The customer must notify Maya for any complaints regarding the promo. The decision of Maya on the complaint with concurrence of DTI FTEB shall be considered final. For clarifications and complaints relative to this promo, please email support@maya.ph.
  16. Maya users who have exceeded their aggregate limits may not receive their prize or cashback on time. The prize or cashback can only be credited the following month or once a user’s account balance is once again within the allowable limits – Php 50,000 for starter accounts and Php 100,000 for upgraded accounts.
  17. Deposits are insured by PDIC up to P500,000 per depositor.

DTI Fair Trade Permit No. FTEB- 145630 Series of 2022

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