Zero to ₱15,000
in seconds

Open your own line of Maya Credit in seconds. Seconds!

Apply for Maya Credit
in 3 easy steps

We know that applying for credit in banks is a long and painful process. Well we’re tired of it too so we’ve made applying for Maya Credit, quick, easy, and definitely worth it

Requires:

💯 An upgraded account

💪 Active usage for the past 6 months

🚀 Good credit standing

Step 1

Go to the Credit dashboard in your Maya App and press 'Sign up for Maya Credit'

Step 2

Check your eligibility and credit limit then tap 'Activate Now'.
Note that you can enjoy up to PHP15,000 credit limit based on your eligibility.

Step 3

You’re all done! Now you can use your Maya Credit to pay bills, buy load, or upgrade your phone.

*Open to select users during Early Access.
Approved amount based on eligibility.

What can you do
with Maya Credit?

Short this month?

With over 700 billers to choose from and more than 360 merchants to buy from—all in the Maya App—you’ll never pay late again

No money for load?

With Maya Credit, you can top up your load or gaming credits with over 900+ packages to choose from to enjoy uninterrupted online access to social media, gaming, entertainment and more

Need that new phone?

Bring your mobile experience to the next level. With Maya Credit you can upgrade your phone to the latest device.

FAQ

Frequently Asked Questions

You’ve got questions, we’ve got answers

Need more answers?

If you’ve met the qualifications, you should see the Credit menu activated on your Maya app. Follow these easy steps to apply for Maya Credit:

  1. Tap ‘Join Now’ on the Maya Credit tab.
  2. Review your credit details and set your preferred bill date.
  3. Review and accept the Terms and Conditions.
  4. Tap ‘Activate Maya Credit’ and enter your One-Time PIN (OTP) to get a real-time update of your application.

You will be eligible for Maya Credit if you’ve met the following qualifications:

  • You are at least 21 years of age and not over 65 years old.
  • You have an upgraded account.
  • You’ve been actively using your account for the past six months.
  • You have a good credit standing.
The minimum credit limit is ₱500 and the maximum is ₱15,000.
Your eligibility for Maya Credit and your resulting credit limit are based on how frequently you use Maya’s services. The more consistently and actively you’ve used our services prior to applying, the higher your potential credit limit.

Here's how you can compute your charges when loaning from Maya Credit:

Sample Total Amount (Credit used) - ₱7,500.00

Add: Service Fee Charged (5% of used limit)  - ₱250.00

Add: Documentary Stamp Tax (0.75% x 30/365 of used limit) - ₱3.08

Penalties incurred: (0.17% x overdue principal balance x # of days late) - ₱127.50

Total Amount Due: ₱7,880.58

It’s everything and
a bank. What more
could you need?

For existing Maya users, update your app to Maya

For existing Maya users,
update your app to Maya

Maya Credit
Terms and Conditions

1. General Terms and Conditions

1.1 These terms and conditions (“T&C” or “Terms”) govern the terms under which you will avail of Maya Credit. By activating and applying for Maya Credit, you agree to be bound by the Terms.

1.2 Under these T&C, the terms “Maya Bank”, “we”, “us”, and “our” refer to Maya Bank, Inc. with its employees, directors, affiliates, successors, service providers, agents, and assigns. Maya Bank is duly authorized to engage in the business of providing loan products.

1.3 The terms “you” and “your” refer to applicant of Maya Credit.

1.4 These T&C shall be effective, valid, and binding from the time that you signify your agreement to these Terms and will be in full force and effect up to the time that it is terminated by you or us, save for some provisions which shall remain effective after termination, as stated in this T&C, under any law, rule, or regulation.

2. Definition of Terms 

2.1 Borrower – the person / party who borrowed money from Maya Bank.

2.2 Credit Limit – maximum amount of loan that you may avail.

2.3 Disclosure Statement (DS) – the form that details all the loan information that you agree upon application.

2.4 Due Date – the maturity date or the last day of the loan after which the loan will become default.

2.5 Effective Date – shall refer to the date when Maya Bank approves the Loan and you accept these Terms. 

2.6 Instalment – regular payments done by you to Maya Bank to pay off the loan following the installment payment schedule approved by Maya Bank and accepted by you.

2.7 Loan Amount or the Principal Amount – is the face value of the loan or the amount borrowed. 

2.8 Maya App – mobile application that serves as the interface between you and Maya Bank, which terms of use shall be in accordance with the Terms and Conditions and User’s Guide found in the said App or Website.

2.9 Total Amount Due – the total amount you owe Maya Bank that shall constitute your principal amount, interest rate, and applicable fees and charges. 

3. Activation and Availment of Maya Credit

3.1 At your own discretion, you activated Maya Credit and applied for loan through Maya App. You warrant that all the information you provided in your Maya account are valid, true and correct. You also agree that any information or documents provided in support of the loan application shall remain property of Maya Bank.

3.2 You agree to periodically provide your updated duly stamped received Income Tax Returns, if applicable, to Maya Bank, along with any supporting financial documents that Maya Bank may require. You agree to waive your confidentiality on the aforementioned documents and authorize Maya Bank to verify, at any time, the authenticity of the submitted documents with the Bureau of Internal Revenue.

3.3 You agree that Maya Bank will validate such submission with available information on the applicant’s accounts, credit information, and credit status from applicable entities, Banks and Financial Institutions, and Credit Bureaus, and other applicable institutions.

3.4 You authorize the holder, controller, and processor of the information from the foregoing sources to confirm, release and verify the existence, truthfulness, and/or accuracy of such information to Maya Bank.

3.5 You warrant that incomplete and/or inaccurate information in your Maya account will result to delay or disapproval of your loan application. If Maya Bank discovers that you declared an inaccurate information or misrepresentation, which is material in the approval of your application, Maya Bank has the right to terminate the loan and demand immediate payment of any outstanding amount in accordance with the law.

3.6 You agree to notify Maya Bank in the event that there has been a material charge in any of the information or documents previously provided to Maya Bank.

3.7 Maya Bank reserves the right to approve or reject availments of Maya Credit and has no obligation to disclose reasons for the rejection or disapproval of such application. Maya Bank has the sole discretion to approve only a portion of the amount availed of.

4. Loan Proceeds

4.1 Loan proceeds may either be credited to your Maya wallet as transferrable funds or as usable credits in your Maya Credit. Further, you agree to restrictions on the usage of Maya Credit, as may be applicable and as posted at mayabank.ph. 

5. Interest, Fees, and other Charges

 

5.1 You agree to applicable interest, fees, and other applicable charges stated in the Disclosure Statement. Billing Statements are electronically generated and you will be notified through your registered email address and are also accessible in Maya App. Such applicable interest, fees, and other charges may change over time, subject to existing laws and regulations.

5.2 You acknowledge the integrity of Billing Statements as an electronic document pursuant to the provisions of the Electronic Commerce Act and agree to pay on due date any amount stated without need for presentation of signed documents. If you

have clarifications on the Billing Statements, please report your concerns through Maya Bank Hotline found in Maya App and at mayabank.ph. Your right to question any item in the Billing Statement shall be deemed waived if no such report has been made within ten (10) calendar days from receipt thereof.

5.3 The amount due as reflected in the Billing Statement should be paid on or before the due date stated in the Billing Statement. If on the due date your loan is still unpaid, Maya Bank has the option and right to automatically deduct your loan outstanding balance from your Maya wallet until your loan has been fully settled and without need of notice. You acknowledge that Maya Bank will not be liable for any losses, damages, expenses, costs or charges whatsoever which may be claimed against Maya Bank arising from such automatic debiting.

5.4 In case of failure to pay outstanding loan on or before the due date, you agree to pay penalty in the amount stated in the Disclosure Statement, in addition to interests and other fees. The penalty will be calculated from the day immediately following the due date until full and final settlement of the Total Amount Due.

5.5 You waive any rights under Article 1252 of the Civil Code of the Philippines and agrees that any payment made by you to Lender for the purpose of repayment of the Loan shall be applied in the following order: (i) penalties, (ii) fees, (iii) interest, (iv) principal and thereafter against any other obligations to Maya Bank, if any. 

5.6 In the event Maya Bank shall be required to pay any taxes or other fees on or with regard to the execution, formalization or perfection of any documentation contemplated hereunder or delivered pursuant hereto, you shall, upon notice, reimburse Maya Bank for such taxes or fees paid. 

6. Representations and Warranties

6.1 You represent and warrant that: (i) you are of legal age, of sound mind, able to contract in any kind of contract and possesses no legal disability to apply for Loan and accept these Terms nor any criminal records of any kind; (ii) your loans and obligations with other banks, lending, financing or credit card companies and the like are updated and not delinquent as of Effective Date; (iii) all documents you submitted are current, authentic, and may be relied upon by Maya Bank as of Effective Date; (iv) All oral representations and communications you made to Maya Bank remain true, correct and accurate as of Effective Date; and (v) you entered into the Agreement willingly and without influence or duress from any party. 

6.2 You agree that it is your responsibility to securely keep your PIN and/or Password. The use of your User ID, PIN and/or Password including one-time passwords (OTPs) will serve as your irrevocable authorization for us to carry out transactions that you initiated. Any fraudulent or negligent activity by your agents, employees, officers, and authorized representatives using your User ID, your PIN, Password and/or OTP, such as but not limited to unauthorized withdrawals or transfers, that may bring about financial losses to you is your sole responsibility.

6.3 These Terms and other documents and instruments mentioned and related hereto, when executed, shall be valid and binding upon you and enforceable in accordance with the respective terms and conditions hereof. 

7. Covenants

7.1 As long as any of the Loan Amount remains outstanding and unpaid, you shall: (i) punctually pay all Instalments and perform all other obligations, undertakings and covenants hereunder and shall not allow any of the Instalments to be default in any way; (ii) submit documents and provide information which may be required by the government regulators or Maya Bank at any time; (iii) notify Maya Bank for every change of data by updating your account in Maya App immediately after such change; and (iv) execute and deliver such other instruments and documents as may be requested by Maya Bank to give full force and effect to these Terms and other documents and instruments executed in connection therewith or to comply with Maya Bank’s internal policies. 

8. Disclosure of Information

8.1 You allow Maya Bank to use any of the information you provided to Maya Bank and/or gathered by Maya Bank in the course of your application or at any time during the period of your loan.

8.2 You allow Maya Bank to obtain or update your information with the credit bureau or other external parties, and as well as any government agencies, such as but not limited to, the Credit Information Corporation, Social Security System, Government Service Insurance System, Bureau of Internal Revenue and Department of Labor and Employment, for collection purposes. 

8.3 You allow Maya Bank to disclose your information to collection agencies, counsels, or other agents of Maya Bank in the event that Maya Bank is constrained to enforce its rights against you.

9. Collection

9.1 Subject to and not in derogation of its rights under these Terms, Maya Bank shall have the right, at its sole discretion, and when it deems necessary to appoint and authorize an agent of its choice and on its behalf to collect all and any sums due to Maya Bank from you. Such authorization shall be subject to a written notification by Maya Bank to you at least seven (7) days prior to the actual endorsement, in compliance with the requirements of applicable laws, rules, and regulations.

9.2 If Maya Bank hires the services of an attorney and/or collection agencies, to collect the obligations in this Agreement and incur expenses arising from the same, Maya Bank shall be entitled to recover from you, any and all attorney’s fees and agency fee, in the amount incurred in connection with the collection of the Loan Amount. 

10. Events of Default.

10.1 Each of the following events constitutes an Event of Default, irrespective of the reason for its occurrence and whether it is voluntary or involuntary or occurs as a result of any court order, law or regulation:

  • Failure to promptly and fully pay any Instalment or failure to pay, when due, any of the interest on the Loan Amount and/or other charges and fees when any of such falls due, and/or fails to properly perform any of the obligations arising from these Terms, other documents and instruments mentioned and related hereto, or violates any covenants or provision of these Terms, other documents and instruments mentioned and related hereto;
  • Submission to Maya Bank of any false or inaccurate information, representation or warranty, or document;
  • Failure to update material information in your account;
  • Commission or threaten to commit a default or breach of any covenants, stipulations, terms or conditions contained in these Terms or the documents pertaining to the loan;
  • Use of the loan proceeds for any other purpose or there is a reasonable suspicion you applied for a loan in order to defraud Maya Bank;
  • Failure to furnish any information or documents required by Maya Bank;
  • Death or you become incapacitated to pay your obligations;
  • These Terms cease to be legal, valid or binding obligation because of change in law or regulations; or
  • Any other circumstance occurs which gives reasonable grounds for Maya Bank to believe that you may not be able to perform its obligations under these Terms.

11. Consequences of Default.

11.1 If an Event of Default occurs, then at any time thereafter, Maya Bank may, at its sole discretion, without need of notice or demand:

  • Impose a collection of interest, penalties or a one-time penalty as stated in the DS. Penalties in the amount as stated in the DS shall be imposed one time or on a monthly basis, in case of default. These penalties shall be cumulative and be added to the principal obligation for computation of each payment schedule or amortization.
  • Declare the loan and all obligations, including the Loan Amount, all fees, penalties and interest accrued and unpaid thereon, to be immediately due and payable, without need of demand or further notice of any kind, all of which are herein expressly and specifically waived by Maya Bank. At its option, take such action and exercise such remedies in order to protect and enforce its rights under the Agreement.
  • Have the right to exercise, alternatively, successively, concurrently and cumulatively, any and all other rights and remedies now or hereafter available to it under this Agreement and the applicable laws.

12. Non waiver of rights

12.1 Acceptance by Maya Bank of any payment after its Date Due or after an Event of Default has occurred or after legal proceedings have been commenced against you shall not constitute an extension of time for payment or a modification or novation of the terms of this Agreement or in any way prejudice or adversely affect Maya Bank’s cause of action against you. 

12.2 Failure, omission, or delay on the part of Maya Bank to exercise its right or remedies under these Terms and Conditions shall not operate as a waiver. Any such waiver shall be valid only when reduced in writing and delivered to you. 

13. General Provisions 

13.1 Maya Bank has the sole right to increase or decrease your credit limit and interest rate. Maya Bank also has the right to offer you different product features/services and/or promos.

13.2 Maya Bank retains the sole right to terminate your Maya Credit account as well as determine, modify, change, increase or decrease your Maya Credit limit without need of notice.

13.3 All notice requirements shall be as stated in these Terms. If Maya Bank is required to send notice to you, it shall do so through available channels including but not limited to, In-App notifications, SMS, email, or registered mail which shall be sent to your registered address. Publication in Maya’s website shall also be sufficient notice, as may be required by this Agreement.

13.4 Maya Bank has the right, at its option, to sell, transfer or assign any of its rights and obligations hereunder to any person, company or entity without need of consent. Any such sale, assignment, or transfer shall conclusively bind you. You shall be bound to fulfil and perform all your obligations to such transferee or assignee, including the payment of the Instalments. The transferee or assignee shall have the authority to collect the due amount.

13.5 Maya Bank has the absolute right to terminate the Agreement together with any other document executed between you and Maya Bank at any time if for any breach any of the terms and conditions of the Agreement. 

13.6 Maya Bank reserves the right to amend any of the terms and conditions contained under these Terms, provided that such change will be communicated to you.

13.7 In case any provision of these Terms shall be declared to be invalid, illegal or unenforceable in any respect, the validity, legality or unenforceability of any other provision therein shall not in any way be affected or impaired thereby.

13.8 These Terms shall be construed and governed in accordance with the laws of the Philippines.

13.9 You understand and agree that these Terms including all disputes relative to your use of the services of Maya Bank and relating to your Account shall be governed by the laws of the Republic of the Philippines without regard to conflict of laws provisions. In case of any dispute arising out of these Terms or your use of the Services, you hereby agree, undertake, and commit to resolve or attempt to resolve such dispute promptly and in good faith. In case of failure to resolve any such dispute, you agree to the jurisdiction by and venue in the appropriate courts of Mandaluyong City, Philippines,

to the exclusion of all other courts, and waive as you hereby waive, any objection to such jurisdiction or venue.

14. Customer Service

At Maya Bank, we consider our customer’s financial questions, needs and feedback as very important. If you have any concerns about a procedure or have encountered a problem with our service, we will do our best to address it within ten (10) days. Should your concern require more time to be resolved, we will update you every step of the way.

You may contact our Customer Service number and social media network:

Channel

Details

Maya Bank Customers – Hotline

Maya Bank Customer Service

No.: [88457788]; 

Toll free via Smart SIM:  *788
 Domestic

Toll-Free Landline: [1800-10-8457788]

Email

support@mayabank.ph

Maya Bank Support Web Page

www.mayabank.ph

You have our assurance that we will handle your concerns, feedback and information with utmost confidentiality and will strive to resolve them as soon as possible.

Maya Bank is regulated by the Bangko Sentral ng Pilipinas.: www.bsp.gov.ph

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